At Clicky Vape Shop, we strive to ensure your satisfaction with every purchase. If you are not entirely happy with your order, we offer a straightforward return and refund process. Please review the following policy carefully before initiating a return.
1. Eligibility for Returns
To be eligible for a return and refund, the following conditions must be met:
- The item must be in its original condition, unused, and unopened.
- The item must be in its original packaging, including all accessories, manuals, and tags.
- A valid proof of purchase (e.g., receipt or order confirmation) must accompany the return.
Items that have been used, damaged, or are not in their original condition will not be eligible for a refund.
2. Return Process
To initiate a return, please follow these steps:
- Contact Us: Email us at [email protected] to request a return authorization. Include your order number, product details, and reason for return.
- Package the Item: Securely pack the item in its original packaging, including all accessories and documentation.
- Ship the Item: Send the package to the following address:
Clicky Vape
Kuala Lumpur
Note: Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong item shipped or defective product).
3. Refund Process
Once we receive and inspect your returned item, we will notify you of the status of your refund.
- If your return is approved, your refund will be processed within 3 business days after confirmation.
- Refunds will be issued to the original payment method used for the purchase.
Please allow additional time for the refund to reflect in your account, depending on your bank or payment provider.
4. Non-Refundable Items
The following items are not eligible for refunds:
- Products that have been used, opened, or damaged by the customer.
- Products returned without original packaging or proof of purchase.
- Products lost or damaged during return transit (we recommend using a trackable shipping method).
5. International Returns
For international customers, please note the following:
- Customs and Import Regulations: It is the buyer’s responsibility to ensure that e-cigarette products are permitted in their country. Clicky Vape is not responsible for items confiscated or rejected by customs authorities.
- No Refunds for Customs Issues: Refunds will not be issued for orders rejected by customs or confiscated by government authorities.
- Reshipment Charges: If an order is rejected by customs and returned to us, reshipment will incur additional charges.
6. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [insert email address]. We will provide instructions for returning the item and will cover the return shipping costs. Once we receive the item, we will either issue a full refund or send a replacement, depending on your preference.
7. Lost or Stolen Packages
Clicky Vape is not responsible for packages lost or stolen during transit. We recommend using a trackable shipping method and ensuring a secure delivery address.
8. Contact Us
If you have any questions or concerns about our Return & Refund Policy, please contact us at:
Email: [email protected]
Phone: 0189726495
Thank you for choosing Clicky Vape Shop.
Vape responsibly.